We are always pleased to hear from people who want to know more about our jewellery or us. We respond promptly and personally to emails, and love talking about anything to do with jewellery by phone or in person. Just drop us a line or pick up the phone!
Our email address is firstname.lastname@example.org, and our phone number is 020 8663 0815 (+44 20 8663 0815 for those outside the UK). During busy times, you may get through to our voicemail - please leave a message and we'll call you straight back. We are available between 9am and 6pm seven days a week, and outside these hours by prior arrangement.
Please don't hesitate to get in touch and let us know what we can do to help you - whether it's telling you more about any pieces you're interested in, giving you some more information about ourselves, or just having a chat about jewellery! We also love getting visitors, and there's some more information below about how to get to us if you want to visit in person.
If you've placed an order and need to get in touch about it, we have another email address which routes your enquiry to the right people in the team. Please contact us on email@example.com or on +44 (0)20 8663 0815. If possible, please have your order number to hand.
If you're trying to find out when your order will be with you, all our shipping is trackable online. We send you an email letting you know when your order has been despatched, and it includes both the delivery company's tracking number and the website address where you can check its current status. Let us know if you'd like us to send you that information again, or if you have any other query about your order.
In the unlikely event that you would like to return something you've bought from us, could you please send and email to firstname.lastname@example.org, just to let us know what the problem is and if there's anything we can do to sort things out for you. If you're returning something, we will of course give you a full and prompt refund in line with our No Quibble Guarantee, but we're also more than happy to exchange for other items if the issue is that you've changed your mind about what you want, or the person you've given it to hasn't fallen in love with it. Just give drop us an email or give us a call on +44 (0)20 8663 0815 and we'll do our very best to do whatever it will take to put things right.
We are located by the River Thames in South East London, at Unit 0/Studio 2, Second Floor Studio & Arts, Harrington Way, London SE18 5NR. If you would like to visit us, please contact us by email on email@example.com or by telephone on +44 (0)20 8663 0815.
We would love to hear what you think about our jewellery. Please send us an email on firstname.lastname@example.org or visit our Facebook page Facebook.com/ZayahJewellery. You are also welcome to speak to us by telephone on +44 (0)20 8663 0815.